Privacy Policy

When you create an account and use Kibalo, we may collect the following:

• Your full name and contact information

• Email address and phone number

• Business names and enterprise details you create

• Cost and revenue data you enter into the platform

• Messages sent to our support team

Some information is required to use core features of Kibalo. We will clearly indicate which fields are mandatory.

When you access Kibalo on a mobile device, we automatically collect certain technical information to ensure optimal performance and security:

• Device ID and unique device identifiers

• Device model and operating system version

• App version and installation information

• Crash reports and error logs

• Usage patterns and feature interaction data

This information helps us diagnose technical issues, improve performance, and enhance your overall experience.

We use cookies and similar tracking technologies to improve your experience, track performance metrics, and maintain your session. You can disable cookies via your device settings, though doing so may affect some functionality of the app.

We use the information we collect to:

• Operate and maintain your account and the Services

• Calculate and display your profitability results accurately

• Improve app performance and develop new features

• Send service notifications, security alerts, and important updates

• Respond to support inquiries and resolve technical issues

• Provide AI-powered business insights based on your inputs

• Comply with applicable legal and regulatory obligations

We will only send you promotional communications with your explicit permission and in accordance with your preferences.

We retain your personal data and financial information for as long as your account is active or as needed to provide our Services. After you stop using Kibalo, we may retain certain data for legitimate purposes including:

• Compliance with legal and regulatory requirements

• Dispute resolution and fraud prevention

• Backup and disaster recovery

When we no longer need your data for these purposes, it will be securely deleted or anonymised. You may request deletion of your data at any time by contacting us at hello@kibalo.app.

Your data may be processed and stored in countries where we or our third-party service providers operate, which may be outside your country of residence. These countries may have different data protection laws.

We ensure appropriate safeguards are in place to protect your data, including encryption and technical security measures. By using Kibalo, you consent to the transfer of your data under these protections.

We use industry-standard security protocols to protect your data from unauthorised access, disclosure, or destruction. Our measures include:

• Encryption of data in transit using SSL/TLS protocols

• Encryption of data at rest

• Secure authentication and access controls

• Regular security audits and vulnerability assessments

However, no method of transmission over the internet is 100% secure. You are responsible for maintaining good security hygiene, including using strong passwords, keeping your device software updated, and not sharing your account credentials.

We work with trusted third-party providers to operate and improve Kibalo, including cloud hosting, analytics, and customer support platforms. These providers may access your data only to perform services on our behalf and are bound by strict confidentiality agreements.

They are prohibited from using your data for any purpose other than providing services to us. We are not responsible for the privacy practices of external third-party services you may access through links within the app.

We use analytics tools to understand how users interact with Kibalo, track usage patterns, and identify areas for improvement. The data collected by these tools is typically aggregated and anonymised and cannot be used to identify individual users.

You can opt out of analytics tracking by adjusting your device or browser settings.

Kibalo is not intended for users under 18 years old. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information without parental consent, please contact us immediately at hello@kibalo.app and we will take steps to delete that information promptly.

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access — request a copy of the data we hold about you

• Right to Rectification — request correction of inaccurate data

• Right to Erasure — request deletion of your personal data

• Right to Restrict Processing — limit how we use your data

• Right to Data Portability — receive your data in a standard format

• Right to Object — object to certain types of data processing

To exercise any of these rights, contact us at hello@kibalo.app. We will respond within 30 days and may need to verify your identity before processing your request.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When significant changes are made, we will notify you via email, in-app notification, or a prominent notice within the app.

Your continued use of Kibalo after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically.